At leafandessence, we aim to ensure that your order reaches you in a timely and secure manner. Please review our shipping and delivery policies for details on how we process and deliver your items.

1. Processing Time

• Order Processing: Orders are processed within 3 business days after receiving your order confirmation.
• Business Days: Our business days are Monday to Friday, excluding public holidays. Orders placed after cut-off time will be processed the next business day.

2. Shipping Methods

We offer various shipping options to suit your needs, including standard and expedited delivery. The shipping methods and associated costs will be displayed during checkout. You can choose the method that works best for you based on your location and desired delivery speed.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and the weight of your order.
• Free shipping may be available for orders over a certain amount or during special promotions. Check our website for any current offers.

4. Estimated Delivery Times

• Standard Shipping: Delivery typically takes 3 to5 depending on your location.
• Expedited Shipping: Delivery typically takes 3 to 5 for faster delivery.

•  International Shipping Policy

  Shipping Timeframe

  We offer international shipping with delivery within 10  business days from the date of dispatch. Delivery times may vary slightly depending on customs clearance and local delivery services.

  No Returns or Exchanges

  Due to the nature of our products, we do not accept returns or exchanges on international orders. Please ensure that your shipping details and order selections are correct before completing your purchase.

  Customs & Import Duties

  Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. Leaf & Essence is not liable for any delays due to customs processing.

Please note that these are estimated delivery times, and while we do our best to ensure timely delivery, we are not responsible for delays caused by unforeseen circumstances such as weather, customs clearance, or carrier delays.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your order in real-time. If you do not receive this email, please check your spam folder or contact us.

6. Delivery Issues

• Wrong Address: It is your responsibility to provide an accurate shipping address. If the provided address is incorrect and the package is returned to us, additional shipping fees may apply for reshipping the order to the correct address.
• Lost or Delayed Packages: If your package is delayed or lost in transit, please contact us, and we will work with the carrier to resolve the issue.
• Damaged Packages: If your order arrives damaged, please take pictures of the package and the items and contact us immediately. We will assist in filing a claim with the carrier and provide a replacement or refund as needed.

7. International Shipping

We offer international shipping to select countries. International customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by their country’s customs regulations. Delivery times for international orders may vary due to customs processing.