At leafandessence, customer satisfaction is our priority. We understand that sometimes you may need to cancel or return an order, and we are committed to making this process as smooth as possible. Please review our cancellation and refund policies below.

1. Order Cancellations

If you need to cancel your order, please notify us as soon as possible. Orders can be canceled under the following conditions:

• Cancellation Window: You can cancel your order within 1 hours of placing it, as long as it has not yet been processed for shipping.
• How to Cancel: To request a cancellation, please contact us at support@leafandessence.com or use the contact form on our website. Be sure to include your order number for reference.
• Refund for Canceled Orders: If your order is successfully canceled, you will receive a full refund to your original payment method. We will process the refund within 3 business days of confirming the cancellation.

Once your order has been processed for shipping or has already shipped, we are unable to cancel it. In this case, you may still be eligible for a return, as outlined below.

2. Returns and Refunds

If you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Our return policy allows you to return items within 3 days of receiving your order, under the following conditions:

• Eligibility for Returns:

  • Items must be unused, in their original condition, and in the original packaging.
  • Certain items, such as perishable goods, health and wellness products, or custom orders, may not be eligible for returns. These exclusions will be noted on the product page.

• How to Initiate a Return:

  • Contact us at support@leafandessence.com with your order number and reason for the return.
  • We will provide you with return instructions, including the return shipping address.

• Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged product). In the case of a defective or incorrect product, we will cover the return shipping fees.

• Processing Your Return: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 3 business days.

3. Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods, such as food products that cannot be resold once opened.
• Customized or personalized items.
• Items purchased on final sale or clearance.

Please refer to the product page for specific details on return eligibility.

4. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 3 days of receiving the item. We will arrange for a replacement or a full refund, including return shipping costs. Be sure to provide detailed information about the issue and include pictures if possible.

5. Refunds

• Refund Method: All approved refunds will be processed to your original payment method. Please allow up to 3 business days for the refund to reflect in your account, depending on your payment provider.
• Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are not returned in their original condition or are damaged due to improper handling by the customer.
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

6. Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to initiate a return and place a new order for the desired item. Once we receive and approve your return, we will process your refund.

7. Late or Missing Refunds

If you haven’t received your refund after the processing time:

• Check your bank or payment method statement first.
• Contact your credit card company or bank; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@leafandessence.com for further assistance.